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Jarvis Customer Reviews 9.8 / 10

Vehicle CX-80 Service | 01/06/2016

Very impressed with the customer service - it was exceptional.

10 / 10

Vehicle Solterra Purchase | 31/05/2016

West Tce Adelaide Subaru has a very impressive sales and customer service team assembled who are great people. Andrew was very friendly and helpful, and worked hard to get the best deal for me, which I really appreciated. The customer relations service by Wendy and Monique was first class, and Monique rewarded my wife for it as she who suggested I go check the Subaru's out after seeing an advert on TV. It was a very pleasant experience, and I score really an 11/10.

10 / 10

Service | 31/05/2016

We were in Adelaide from the country, and our Subaru diesel Outback broke down on a Saturday morning and was towed to West Tce. The mechanics had finished up for the day and we arrived around 1pm, however James the service manager pursued a diagnosis and communicated the issues clearly, gave us precise information of the possible remedy options, and followed up with timely progress reports.

James' response and attention to customer service and interaction was exceptional both on the day of the breakdown and whilst repairs were in progress. We have never before received that level of service anywhere. That would be the main reason to return to Jarvis.

10 / 10

Vehicle EV9 Service | 31/05/2016

James was helpful and met and exceeded my expectations for service. He made me feel like a valued customer by having my car cleaned wonderfully while it was in for a service and his overall attentiveness.

10 / 10

Service | 30/05/2016

I had a 25,000km service and also had some warranty work carried out at the same time involving my car having to stay overnight and be tested the second day. This was presented to me in a timely manner and my needs were taken care of as well as my car. I was supplied with a loan car so that my business and personal life were not in any way impacted. The experience was a pleasant one, as Arnie said - I will be back! A huge thanks to the team and in no particular order - Peter - Tony - James - Brendon.

10 / 10

Vehicle EV9 Service | 30/05/2016

James George Corbyn looked after me very well when I dropped my car off for its service. James has excellent customer service skills and is always very friendly and greets me with a smile and shakes my hand when saying goodbye. He also very kindly let me borrow a brand new Subaru Outback for the day whilst my Impreza was being serviced free of charge.

Jarvis Subaru West Terrace is an excellent dealership with very friendly staff who always make you feel very welcome every time you come in and it makes the whole dropping your car in for a service a very pleasant experience. The dealership is always spotlessly clean and well presented.

10 / 10

Vehicle Tourneo Service | 30/05/2016

The courtesy car and of course Mary! A cleaned car is awesome and finished, ready to pick up on time. All round - good service and lovely people.

9 / 10

Vehicle BE11 Purchase | 27/05/2016

It was a wonderful experience and I felt the procedures were handled very professionally. Friendly, helpful staff which I would like to say congrats and well done. I will send the word out to family and friends to visit Jarvis Ford!

10 / 10

Service | 27/05/2016

Friendly, helpful staff who made the experience pleasant, they explained and listened to my comments about the service details.

10 / 10

Vehicle CX-80 Service | 27/05/2016

On every occasion I have had my car serviced at Clovelly Park, I have always found the staff to be very friendly, helpful and professional in their approach towards clients.

10 / 10

Service | 26/05/2016

Service dept ticks all the boxes with regard to what a professional service should be. Delighted with the loan car. Made it unnecessary to have a test drive in the new '16 2.5i Outback. Now that is service!!!

9 / 10

Service | 26/05/2016

Best service in town! Nathan is a gem - you need to double his wage immediately (FYI I'm not a relative!). His communication skills are awesome.

10 / 10


OUR PURPOSE
Jarvis is a people driven company, focused on providing an environment which creates loyal, satisfied customers and staff.
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