I think for me it is because everything is 5 star. The work done on the car is a bit beyond me. I just trust that it's right. The car drives well, so all is well.

However, the process of getting the car service is outstanding. The staff, the place for me to wait and even the bathrooms. When I wash my hands you have warm running water. David Jones used to have that in the city, but that got turned off years ago. Don't give up on doing the things that set you apart and people will always feel special.

Always professional. Always friendly the team at Jarvis is always awesome. Thank you!

Staff are really good at this branch, very efficient and knowledge. Excellent customer service from Marcus and Tim!

We looked at several dealerships and I found josh was very helpful, and knowledgeable a out the car we were looking for and he was also not too pushy. He offered us a great deal.

Very professional, courtesy ride to city, car cleaned and overall great experience.

Again Brett was his usual personable efficient self.

The salesperson's patience and knowledge of the car and also the helpful and friendly staff that we encounter along the way.

Some of the most genuinely nice service people that we've ever met. And always lovely to have the car washed and the million popcorn bits from the kids vacuumed up.

Overall the experience I received was positive, efficient and job completed on time successfully.

Great service comfy and no pressure just a pleasure.

We have used Jarvis at St Mary's for over 10 years, and all also very happy with the service we receive.

I brought the car in at 7:30am and I needed it by 12 and the staff managed to have the car ready for me so I could get to my next appointment - also the car was returned cleaned and washed which is always very helpful. The staff are excellent.