Good service at the counter, follow up call after text to say car was ready, car was washed and cleaned. Price wasn't too bad and the explanation of the service was informative without being overly technical.

It's always a pleasant experience dealing with the Clovelly Park team.

I called Jarvis Ford's Spare Parts division at Norwood on 31 July 2014 with a request that is perhaps a bit out of the ordinary. By way of explanation, my wife and I recently purchased a BA Ford Fairmont from a couple who live in a near-city location. The vehicle unfortunately does not have its service booklet. The couple we purchased the vehicle from had quite a bit of service history for it and passed that to us. Amongst this documentation are records that show the vehicle was originally sold new by Jefferson Ford in South Melbourne. After approximately two years it was acquired by Jarvis and a little later was sold to an elderly couple who lived in North Brighton - they sold it to the couple from whom we bought the vehicle.

I rang your Spare Parts division to inquire if you might have had a new service booklet available in stock.  I spoke to Ryan Harvey and found him to be very helpful and knowledgeable. During the conversation I had with Ryan I asked him if he knew of any website that I could go to in order to obtain information that would enable me to de-code the vehicle ID plate for the Fairmont. Ryan actually went well beyond that and not only emailed me detailed details about Ford's vehicle coding for the BA/BF models, but also sent technical information about our Fairmont from Jarvis' own data base. His efforts are greatly appreciated.

Ryan's customer service standards were impeccable and he is an asset to your company.

Car was completed ahead of scheduled time and staff were courteous and helpful. Thanks.

I could have selected all of the reasons above. My wife & I are really happy with our new car. Lewis went out of his way to be helpful & all the staff I met were friendly & courteous. We are happy with the deal we brokered & Lewis was able to make things happen. Even drove away with a tank of petrol - excellent. Will recommend you guys without hesitation. Thanks for making it all as pleasant as buying a new car should be.

It is clear you are a successful business that is in the business of doing business. You made my experience easy, fast and very enjoyable. You allowed my wife and I to leave your business feeling very satisfied, knowing if there where any problems you where only a phone call away. It is nice to know that we are dealing with a business that will still be here tomorrow to help and buy our next car from.

The attitude of staff has always been very deserving of compliment. In addition, my car is always well serviced, I am always asked what I would like to be included with the service. I am always consulted by phone should any extra work be needed on the car. There is never any pressure, and upon collecting my car, I am always told the status of the service and condition of my vehicle.

Obviously getting the car right is important but as they say it's also the journey. Your staff are always friendly and obliging but also the little extras like having the car washed make a difference. Thanks again.

Finished on time, cleaned, fixed properly, good explanations given of work done/not done.

Lewis was excellent in the management and delivery of the two Ford focus vehicles and displayed a very relaxed and professional manner which made the purchase so enjoyable. Thank you to all the team including Greg who provided a Focus vehicle to test drive many months ago which set the wheels in motion of the dual purchase.

Overall another great experience, and the convenience of the facilities to work from the location as well is very convenient.

Staff were super friendly and helpful. Car was finished on time. And extremely happy with car washed and vacuumed. Many thanks.