Michele D Appleton
· Mazda BT-50 Purchase
We had a major hiccup with the car we purchased, and it was nearly two months before we were able to take possession of it. While the delay was frustrating, the communication throughout the process was very good for the most part. We also really appreciated being provided with a loan vehicle while we were waiting.
There was one communication breakdown when we came to collect the car. We had driven down from the country only to find it wasn't ready, which cost us extra time and fuel. However, the fuel assistance we were given to help cover those costs was appreciated and showed a willingness to make things right.
We also requested that a dash cam be fitted at very short notice, and the team managed to have it installed before we picked up the car, which we were very grateful for.
Despite the lengthy wait to receive our vehicle, our overall experience with the team was positive. In fact, even before we had taken delivery of the car, we were already recommending JF to family and friends who were looking for a vehicle because of the level of service and care we received throughout the process.