Trade Promotion Terms & Conditions
Jarvis Customer Feedback Promotion
1. Promoter
The promoter is the Jarvis Group and its related entities collectively and individually referred to as Jarvis (“Promoter”). The Jarvis Group includes:
- Wrightville Operations Pty Ltd ABN 34 008 046 820;
- Wrightville Corporation Pty Ltd ABN 34 097 843 091;
- Wrightville Nominees Pty Ltd ABN 78 117 534 782;
- Wrightville Resources Pty Ltd ABN 45 156 049 777;
- Wrightville Enterprises Pty Ltd ABN 43 156 049 768;
- Wrightville Advantage Pty Ltd ABN 76 159 577 483;
- Wrightville European Pty Ltd ABN 15 621 371 024;
- Wrightville Equipment Pty Ltd ABN 12 160 285 870;
- Wrightville Innovation Pty Ltd ABN 23 687 342 865.
This Promotion is conducted at all participating Jarvis dealership locations in Australia, as published on the Promoter’s website or otherwise notified to customers (“Participating Locations”).
2. Eligibility
2.1 Entry is open to individuals who:
- (a) are residents of Australia; and
- (b) are aged 18 years or over at the time of entry.
2.2 Directors, management, employees, officers and contractors of the Promoter and its related entities, and their immediate family members, are not eligible to enter.
3. Promotion Period
3.1 The Promotion will be conducted in separate promotional periods as specified in the Schedule (“Promotion Period”).
3.2 Each Promotion Period constitutes a separate trade promotion lottery for the purposes of applicable legislation.
3.3 Entries will only be accepted if received during the relevant Promotion Period.
4. Method of Entry
4.1 To enter, an eligible entrant must, during the Promotion Period, complete one or more of the following actions in relation to a Participating Location:
- (a) complete a customer experience survey issued by the Promoter (“Jarvis Survey”);
- (b) complete a manufacturer-issued customer survey relating to the entrant’s experience (“Manufacturer Survey”); or
- (c) submit a Google review relating to the entrant’s genuine experience (“Review”).
4.2 Upon completion of a valid:
- (a) Jarvis Survey, the entrant will automatically receive one (1) entry;
- (b) Manufacturer Survey, the entrant will receive one (1) entry, subject to verification;
- (c) Google Review, the entrant will receive one (1) entry, subject to verification.
4.3 Entry is free.
4.4 Entrants may receive multiple entries where they complete more than one eligible action. However:
- (a) only one (1) entry is permitted per eligible action; and
- (b) duplicate, automated, or fraudulent entries are prohibited.
4.5 Entries must be complete, legible (where applicable), and capable of verification to be valid.
5. Prize
5.1 For each Promotion Period, up to eight (8) prizes will be awarded.
5.2 Each prize consists of one (1) $500 fuel card.
5.3 The total maximum prize pool for each Promotion Period is $4,000.
5.4 Prizes are not transferable, exchangeable or redeemable for cash, unless otherwise required by law.
6. Draw
6.1 All valid entries received during the Promotion Period will be entered into a single draw.
6.2 The draw will be conducted on the date specified in the Schedule at the location specified in the Schedule.
6.3 Winners will be selected by random draw using a method determined by the Promoter (including electronic random selection).
6.4 The Promoter may draw additional reserve entries and record them in order in case an invalid entry or ineligible entrant is drawn.
7. Winner Notification and Publication
7.1 Winners will be notified by telephone and/or email within five (5) business days of the draw.
7.2 The Promoter may publish the winner’s name and/or suburb on its website and/or social media channels, unless prohibited by law.
8. Unclaimed Prizes
8.1 If a prize is not claimed within fourteen (14) days of notification, the Promoter may conduct a redraw.
8.2 Any redraw will take place in accordance with the Schedule and these Terms & Conditions.
9. Verification
9.1 The Promoter reserves the right to verify the validity of entries and the eligibility of entrants at any time.
9.2 Without limiting clause 9.1:
- (a) Jarvis Surveys: entries will be verified against the Promoter’s internal systems and customer records;
-
(b) Manufacturer Surveys:
- entries are only valid where the Promoter can reasonably verify completion of the survey;
- verification may include information provided by the manufacturer or survey platform, or matching entrant details with the Promoter’s records;
- where verification is not reasonably possible, the entry may be deemed invalid;
-
(c) Google Reviews:
- entries are only valid where the Promoter can reasonably verify that a review has been submitted;
- verification may include matching publicly available review data with customer records or requesting proof of submission.
9.3 The Promoter may request additional information from entrants for verification purposes.
9.4 The Promoter may disqualify any entrant who:
- (a) breaches these Terms & Conditions;
- (b) engages in conduct that may compromise the fair and proper conduct of the Promotion; or
- (c) cannot be reasonably verified as having completed a genuine customer interaction.
10. Privacy
10.1 The Promoter collects personal information for the purpose of conducting the Promotion.
10.2 Personal information may be collected via:
- (a) surveys;
- (b) dealership systems;
- (c) manufacturer survey platforms; and
- (d) publicly available review platforms.
10.3 The Promoter will handle personal information in accordance with its Privacy Policy available at https://www.jarviscars.com.au/about/privacy/.
11. Liability
11.1 Nothing in these Terms & Conditions excludes, restricts or modifies any consumer rights under the Competition and Consumer Act 2010 (Cth).
11.2 To the extent permitted by law, the Promoter is not responsible for:
- (a) any technical or human error in the administration of the Promotion;
- (b) any failure by a third-party platform; or
- (c) any loss, damage or injury suffered or sustained in connection with the Promotion or any prize.
12. General
12.1 The Promoter reserves the right to cancel, suspend or amend the Promotion where reasonably necessary due to circumstances beyond its control.
12.2 Any amendment will be notified in a manner the Promoter considers appropriate.
12.3 These Terms & Conditions are governed by the laws of South Australia.
13. Reviews and Feedback Transparency
13.1 This Promotion encourages customers to provide genuine feedback regarding their experience.
13.2 Entry via a Review is not conditional on providing positive feedback.
13.3 Reviews of any sentiment (positive, neutral or negative) are equally eligible for entry.
13.4 The Promoter does not edit, moderate or otherwise influence the content of Reviews.
13.5 Entrants are responsible for ensuring that any Review:
- (a) reflects their honest experience; and
- (b) complies with applicable platform policies.
13.6 The Promoter is not responsible for the removal, moderation or treatment of Reviews by third-party platforms.
14. Compliance with Law
14.1 The Promotion is conducted in accordance with the Lotteries Act 2019 (SA) and Lotteries Regulations 2021 (SA).
14.2 The Promoter will conduct the Promotion in compliance with the Australian Consumer Law.
14.3 Nothing in these Terms & Conditions requires or encourages entrants to provide feedback that is false, misleading or deceptive.
