I recently had the pleasure of buying a Focus Ghia from Ryan Flavel. I feel fortunate that I was sent to Ryan, because he offered me both friendly and accomodating service and a certain hands-off sales approach, where I didn't feel pushed around or put upon.

The service was outstanding - as always. See you in ten thousand km's time!!

Via SMS

Dear Darren,

Andy and I would like to thank you and your staff for making a recent transaction painless. We bought a Landcruiser 200 series in January 2008 and were very happy with the deal and the treatment we recieved. Recently we decided that perhaps this was not the vehicle for us and came back to Jarvis. From the minute that we spoke to a salesman, Victor, to being able to test drive a couple of vehicle everything was smooth and painless. Your staff were friendly, funny and made a difficult decision to trade a Prado easy. We came away feeling that we had a great deal and cannot speak highly enough of all involved.

Thank you all again.

Andy & Lynn Hotson

Hi Jed & Ian,

I just wanted to send both of you an email this morning to say thankyou for the extremely professional service you both provided me in relation to the purchase of the new Subaru Forrester, which I collected last night.

Wayne

Lorraine & I thank you very much for your excellent customer service provided upon
the recent purchase of our vehicle. You were very professional throughout our dealings,
and made the whole process very easy.
Thanks also to your support staff who were very informative and attentive.

Thanks again and well done on providing such great service.

Regards,
Lorraine & John Huish

We are delighted with our new Ford Territory – it is a real pleasure! We have completed the Jarvis Ford Customer Survey to this effect, and would like to say a big “thank you” to Ben for his high level of professionalism, patience and approachability.
Kind regards

Sue & Eddie Cooper

Morning Gerald,

Well I absolutely love my new car and now it’s a delight to pick the horde of kids.
I just wanted to pass on a quick note to thank you, Wayne, Dino and of course Nadia for making the buying decision easier and very pleasant.
I have been looking around for a while and your service definitely helped sell the car to me.
I enjoyed the experience that much that I am sure that I will look for my new car at Jarvis first, who would have thought ??
Thanks again and enjoy your fishing holiday.
Regards,

Brett McDonald

Initially your online team were great and then Jack Williams was outstanding in the showroom.

Chris,
Just wanted to say thanks for your assistance and support with our recent service and repair on the Forester. You were very professional and curteous throughout, even with the difficult replacement issue. The service you personnally and your team provided was excellent.
Well done!
Regards
DARREN MATTHEWS

Hello Robert,

A short note to thank you for the excellent service we received from you and your colleagues at Jarvis Ford when purchasing our Ford Focus recently.
Appreciated the follow up messages.

Thank you.

Noel

To Wayne and the Great team at Jarvis,
My fiancé recently purchased a white GT falcon. We are overly impressed with the effort that your team has gone to, to deliver such an impressive car. You have all gone to your greatest lengths to make sure that I was happy with the purchase. For that I can not thank you enough. The service that you and your team at Jarvis are 2nd to none. I would not think twice about purchasing another vehicle from you if I was to get the same great service. In the future I will be recommending that people I know come to you to purchase their cars because I know that you will look after them just as much as you have looked after us.

The LARGEST thanks ever!!!!!!!!

Bronte and Belinda

To Mr Peter Scherer and Mr Richard Collins,

I recently purchased a car from Jarvis Subaru. The service I received from Sales Consultant Jamie McLaren was outstanding. From the outset, Jamie was approachable and knowledgeable. His non intrusive manner allowed me to ask questions when needed without being bombarded with the insensitive 'hard-sell' approach of many car dealers.

To Nik and all the team at Jarvis,

A very big thank you!!
Thank you for all of your help during the two times we have dealt with you. Our cars are running beautifully and have not missed a beat. They are an absolute pleasure to drive. Your professionalism and conduct during these times was very much appreciated

We were treated exceptionally well by Jarvis Toyota. We purchased a Toyota Yaris Sedan from them. Within an hour of your response to our original enquiry we were contacted by phone by Jarvis Toyota – on a public holiday! And a friend of ours highly recommended them. We have just returned from a 700 Km trip in the car and are extremely pleased with it.

Dear Wayne & Ben,

Having been a Ford fan for many years and having many dealings with Ford dealers I would like to mention that you guys have been the best I have dealt with to date.

Thanks heaps for getting me into my Territory.

Regards,

Peter

Dear Carmen,

Just wanted to say a big "thank you" to you for helping us on such short notice. We appreciate your friendly services. It is nice to know that there are people like you still out there who treat people with respect. Once again thank you and take care.

Lots of sunshine,
Karen & Chris Darling

I recently had the misfortune to be involved in a traffic accident. My car was written off and I had to get another vehicle quickly. My knowledge of motor vehicles is not great; I am not a petrol head, shopping for cars is not my favourite pastime.
It comes in the same class as visiting the tax inspector and visiting the dentist. And so it was a pleasant experience to visit Jarvis Ford at Hillcrest and to be shown around the used car range by Ryan Flavel. He was knowledgeable and courteous. We picked out a suitable car in my price range with minimal fuss. Thank you Ryan and thank you Jarvis Ford.

Dan McNulty

A short note to say how impressed we were with Chris Primerano. Chris was very polite, friendly & helpful in helping us choose our car. At no stage did we feel pressured (like you can at other car yards).
He was just very patient & understanding. In the end we did spend a fraction more than we planned but we are very happy with the end decision.
We hope you realise what an asset you have in Chris.

Kind regards,
Scott & Kerri Carpenter

P.S Thanks for all the coffees

Thanks John!
And thank for all your help- I was very impressed by the professionalism and service of you and the team. It was all very slick and straightforward (even despite the multiple faxes to McMillan to arrange the lease!). It is also really reassuring to have a clear idea of where to go/who to call if there should be a problem, and to have your number as a back-up too. Hopefully I will never need to use it except to send you another customer..

Thanks again

Alexa Potter

Dear Andy,

My wife Valerie and I would like to thank you for being so helpful to us with the recent servicing of our Toyota Landcruiser FZJ105R Wagon.

Without hesitation you put right an oversight expertly and efficiently and this kind of service, these days, is very hard to find.

Any future vehicles that we may require will certainly be purchased from your establishment and we will not hesitate in recommending your organisation to our many friends.

Sincerely,
Roger Patten

Hi Frank,

Thanks for your email and also the beauty voucher (which i received in the
mail today). Your customer service was excellent - it was a pleasure dealing
with you and I'll be sure to recommend you if I hear of any friends needing
a car. So far the car is running wonderfully; although i haven't driven it
all that much as yet due to uni commitments I've been very happy with it so
far.

Thanks again,

Vanessa

Dear Wayne,
A quick note to thank you for helping us with the purchase of our Mazda. We valued your advice and although we spent a little more than we had anticipated we are very happy that we have purchased a very good car. We were delighted with the condition of the car when we collected it - paying for the extra glaze protection was well worth it. All in all we never felt pressured to purchase but the friendliness shown to us made it an easy decision.
Again thank-you so much!!
Cathy & Ed Cioffi

Dear Richard,

Having purchased my new Ford Fiesta I would like to express my appreciaton of the understanding of my situation (being polio paraplegic from the age of 10) concerning assistance with my vehicke transportation after sales service arrangement.

Dear Wayne,

I would like to inform you about how delighted I was with the service I received yesterday purchasing a used car from you.
I certainly didn't feel I was dealing with high pressure sales people and I believe having older and mature staff have better people and life skills to deal with customers.

Dear Mr. Venning,

I just wish to convey my appreciation of the exceptional service I received from Paul Stephens. Paul went beyond the call of a regular salesman's duty, and his service to me during my visits to your company was outstanding. Paul is surely and extremely polite, well mannered, outstanding and charismatic individual, nothing was ever too much trouble or effort for Paul, he has a genuine personality and disposition, this sat extremely well with me and I felt very comfortable in Paul's company.

I feel that I can rely on the service team to look after the car. I bought my car at Jarvis Toyota Clovelly Park 7 years ago and continue to bring my car back because of the reliable service provided. Importantly too, the fact that I can get a lift into and out of the city, this makes it possible and easy for me to get the car to Clovelly Park.

Thank you.

Jane

Hi Gary,

Getting on very well with the Hilux! I love it! There were no problems with the delivery etc., everything went smoothly. Thanks for finding one for me, very much appreciated. Thanks for your help.

Regards
Fleur Golder

Hello Kenneth,

I just wanted to contact you and express how impressed I was with the service I receive from all of the staff at Jarvis including yourself. I found the whole experience of purchasing my car very relaxed and stress and hassle free. I had anticipated a stressful time in selecting a car however my experience at Jarvis was not only stress free but quite entertaining.
With such a great selection of quality vehicles to choose from, fantastic personalised service, and the security of the 3 year warranty and 3 year RAA Emergency Roadside Assistance I will definitely be recommending Jarvis to my friends and family.
Keep up the great work.

With Regards
Debbie

oh and ps.
love my car

Dear Christian

Re: Purchase of Subaru Liberty

Please find this brief email to let you know how very pleased my husband and I are with the outstanding quality of service that Jarvis Subaru provides. In particular Jack Williams who rendered invaluable assistance, we sincerely appreciated Jack’s responsiveness and the way he conducted himself and the sale. Please pass on our appreciation to Jack.

Hi Kenneth,

The car is great and I was very happy with the service I received from Jarvis. Everyone I dealt with at Jarvis was friendly and helpful and I would definitely recommend Jarvis to my friends.

Thanks

Andrew

To the management at Gepps Cross
I would like to say thank you for your service, especially Kenneth Wong and Nick.
I was impressed with your level of professionalism and customer service and will recommend you to my friends.
I am a returning customer already as I have always been happy there.
Kinds regards,
David Vaselli

Hi Kenneth,

We are very happy with our new car and would not have a problem recommending anybody to you for a vehicle. Thankyou.

Regards,

Don & Belinda

Dear Wayne

Josephine and I would be pleased if you would pass this email onto the Dealer Principal for Jarvis Ford - Portrush Road

“ Recently we visited your used car yard in search of a vehicle that would tow a caravan. We attended at your yard on the recommendation of our daughter and son in law who had recently purchased a vehicle from your dealership.

We had interest in a 2004 Territory that we inspected after hours and subsequently arranged with Wayne Bradbrook to test drive the vehicle.

As it unfolded we became second in line to purchase the vehicle. Wayne took time out of his day off the following day to make sure we were informed of what was happening.

Josephine and I would have no hesitation in recommending Wayne to our friends if they were in search of a motor vehicle. We found that Wayne had the qualities that we look for in a salesperson and in a person's general character.

Honesty and Integrity
Fairness
No pressure sales talk
Sound knowledge of the product

Looking around your premises on a number of visits to finalise our purchase, we were also impressed with the presentation and demeanor of the other staff.”

Russell and Josephine Gibb

Hi Greg,

Thank you for the follow up email.

Your professionalism and courtesy made purchasing the Territory a thoroughly enjoyable experience.
I have written a testimonial below for you to pass on to Robert. I rarely provide written confirmation of satisfaction as I preserve this for exceptional experiences however I consider my recent purchase to be one that fits my measure of exceptional, additionally it is possible that others could benefit from reading an unbiased recommendation.

We have really enjoyed driving the Territory and the kids love it. Now when we go out we only need one car and Trisha offers to drive home so I can have a few drinks! (A win all around I say)

Once again thank you for everything.

Kind regards

Colin and Trisha

Dear Robert,

I spent considerable time researching the Territory, the models and specifications, as a result I knew exactly what I wanted and how much I should expect to pay.
My next consideration was where to go, I reviewed a few ford dealers web sites their locations and general information. I was impressed with the Jarvis web site especially the philosophy behind the Jarvis “absolute best price”. Additionally the location was reasonably convenient for me although I was prepared to travel anywhere in the metro area.

Dear Sir,

Our car was booked in for service at Hillcrest on Friday 22/8/08. We would like to thank all of the staff for their help and consideration because my wife can't walk very far, they went out of their way to make things easy. The service was good and the car was finished at the time stated.

Thank you all.

Margaret and Trevor Lawrence

Hi Hazel,
Thankyou for showing us the Territorys on saturday. we had to take it around and show everyone how great it was!
You were kind enough to allow us time to talk together and make a decision without any pressure. You made it easy to do the trade in and work out how the swap would work. The entire process was very easy to understand and made us happy that we made the right decision. You and the staff were very helpful.

Thankyou for helping us perchase our new car.

Dear Gerald,

We have just returned from a quick getaway to the Barossa – in our new (used) Ford Focus from Jarvis.

We could not be happier with the beautiful car, it was a treat to drive and to look at! Thank you so much Gerald (and the whole team from Jarvis) for helping us buy a great car at a wonderful price. We couldn’t be any happier – and would thoroughly recommend Jarvis (and in particular you Gerald) to any of our friend and family when they are lucky enough to buy a new car.

The service was excellent – no pressure and plenty of helpful hints – and at the end of the day we have the joy of owning a brilliant car for a price that we think was outstanding!!!

Good on ya’ Jarvis, and once again – a big personal “thank you” to Gerald Kittel for the deal!!!!!

Kindest Regards
Toby & Melinda Grimm

To the management at Gepps Cross:
I would like to say thank you for your service, especially Kenneth Wong and Nick.
I was impressed with your level of professionalism and customer service and will recommend you to my friends.
I am a returning customer already as I have always been happy there.
Kinds regards
David Vaselli

The service I received whilst purchasing my new car was first rate. Kenneth was a real help and a good bloke. As I work its extremely hard to make time to go to Adelaide.
So Kenneth drove to Victor with the car I liked and that was a real help as I would not have had a day off for ages to see it.
When I picked up my car, the service by Jarvis was good. The car itself is quiet amazing and immaculate inside. So if I was to purchase another car down the track, I would most
likely ring Kenneth at Jarvis and arrange a meeting.
Also I would recommend him and Jarvis to many of my mates looking to upgrade from previous cars.
All in all, good experience and pleased with the car. Its off its lips lol.

Jason Beveridge

Dear Wayne,

Thank you most sincerely for the excellent service that we have received from Jarvis Ford - it far exceeds our expectations.

We are most appreciative of your time and effort.

Neil and Anne Rolins

Ric Collins,

As I have met you on a couple of occasions and not that you would remember me I felt compelled to drop you a note. The most trusted person I have dealt with in cars is John Bannister. As he is fleet he put me on to Wayne Bradbrook who I dealt with and then finished off with Gerald Kittle.

Hi Hazel

The Fairlane is going well & has reminded us of our previous driving pleasure. Thankyou for the way you handled our purchase.
Our dealings with Jarvis Ford over the years have always been a pleasure & have found the staff friendly & courteous. We would have no problem in recommending them to friends who may be in the market for a vehicle.

Regards
Sharyn & Julius

While quality, safety and value for money are fundamental considerations when looking to buy a new vehicle so too, in my opinion, should be reputation, social values and commitment to staff. The Jarvis Group, now a South Australian icon, has remained in business for many years because of all these qualities and I have no hesitation in recommending it to those looking for more in an automotive dealership than just another car.

Dr. Luke Faulkner

Dear Richard,

I wish to commend your staff at Norwood (in particular: Chris, Grant, Rochelle and Wayne) on their professional and courteous manner which my wife and I experienced during the recent purchase of a Ford Fiesta. Adrienne is most happy with the vehicle and I would like to reiterate our satisfaction with the team at Norwood. I would have no hesitation in recommending this dealership to anyone I speak with in business – as an accountant the subject of motor vehicles comes up fairly often!

Please pass on my best wishes and thanks to all above for making the purchase experience an enjoyable one. I will be back!

Kind regards,

Richard H Moore

Dear Robert,

I would like to personally thank the Jarvis staff who helped me so much on my arrival in Adelaide, especially Chris and Wayne.  They made buying a car so easy and went out of their way to help me stay mobile prior to me collecting my car.  I would recommend Jarvis Norwood to anyone in the area looking to buy a quality new or used car - the service was friendly and genuine, with no pressure or gimmicks applied to the sale.  Many thanks guys!

Dear Robert,

I would like to express my gratitude to you and the team at Jarvis Hillcrest.

From Nick and yourself in sales, Tony in Finance and Daniel in the service centre, I was well looked after beyond my expectations. I have and will continue to recommend friends and family to go and see the team at Jarvis.

Thank you all and Ilook forward to the on going support and business.

Regards,

Joshua Southon
The Proud Owner of an XR6

Thanks for the note Frank It was our great pleasure to purchase our GT through you guys, your service is outstanding. We will certainly purchase or recommend you guys to whoever we can.

PS, dont forget our reversing camera when it is available as I am sure you wont.

Regards,
Wayne & Tracey O'Brien

Dear Kenneth,

We would just like to acknowledge the professional help we received from you when we were searching for a new car to buy.
You were very supportive and provided us both with expert advice and we are extremely happy with our new purchase.

Thanks again.

Regards,Sally and James Lawless

Hi Ken,

Just a note to say thank you for making the purchase of my used car a good experience . I found you to be friendly and down to earth , also you had very good communication skills. I would not hesitate in recommending you, to anyone I know who is looking to purchase a used car.
I found the team at Jarvis Ford Gepps Cross to be more professional than all the Car Yards I had visited.

Regards
Ian Cooper

Hi Wayne,

In July we bought a Ford Festiva with you. After spending several weeks looking around for a car and getting quiet disillusioned with the whole process we were so pleased we finally went to to see you at Jarvis Ford on Portrush Road.

Hi Hazel

Thanks for the email, yes I was happy with the service. And as I told you I think jarvis is a great team, and the service I have received from Jarvis has been good. Anyway thank you for your help and Nick's and all others concerned. Once again thank you.
 
Gary Drewett

Dear Sir,

I would like to take this opportunity to thank all the Jarvis Ford team for their kind and courteous treatment I received when purchasing my new Ford Territory.

Dear Christian,

I should like to commend the team I dealt with during the recent purchase of my Ford Fiesta.
I found John Calabrese to be patient and helpful and feel that he should have a long and productive future with you as a salesman.

All staff were great. My salesman Jack also said hello and followed up on an ouststanding item with a smile as always.
Thanks a lot to all staff on the day. Great job!!

Hi Nick,

I would like to email you of the good experience I recently had in dealing with you over the purchase of a 2nd hand vehicle from Jarvis Ford at Trinity Gardens.

I think the service was extremely good, friendly and welcoming and they listened to my request and treated me with respect even though I'm only 18 years old.

Very patient with a female new car buyer - thank you!

I merely wanted to say that after feeling nervous about ordering my beautiful, sporty Fiesta XR4 off the internet I was immediately put at ease by salesman Andy Wells of Jarvis Ford Norwood.

Dear Bill Kotsiou,
Just to let you know that I am very pleased with my car, and many thanks for all your help it was very much appreciated.
All the best,
Erica Young

Hey there Guys!

Just wanted to say the car's going great and thanks for all your help and there being no pressure when we walked in.
We felt very comfortable sitting there going through the deal. Chris did a good job of showing us the car and Nick was very pleasant person.
Just like to say that both dad and I would recommend you guys at Jarvis Hillcrest to our friends and family.

Once again thanks a lot, it was greatly appreciated.

Yours Sincerely
Tash & John Finnigan.

p.s Thanks to Carmen.

Hi Rob,
This morning at 5.00am the hazard fuse blow on my Ranger leaving me with no indicators.
I called the 1800 number for the roadside assist and to my surprise someone answered. I was able to arrange to meet the RAA within 35 minutes on my rounds. The fuse was replaced and on I continued.
I want to congratulate Jarvis on this joint venture with the RAA and compliment your company on the efficiency of the service offered.
Regards,
Clive Sangster

This experience was the best I have ever received when getting my car serviced.
I was made to feel special. Well done.
Made it worth the drive down from Oakbank.

Dear Melinda,

Yesterday afternoon, I rang your service booking line with some enquiries regarding the servicing of my car and I was fortunate enough to have Marta answer my call. Being in the customer service based industry myself for over 25 years I recognise the importance of having someone on the "front line" who can deliver a great customer experience, no matter the situation, and Marta certainly did this.

Good Morning,
My wife Heather and I purchased a 2006 Futura from Wayne on the 7th July.
We were more than impressed about the service we were given in purchasing this vehicle.
All the things we required to be done to the car were done as we asked and we are very satisfied with that.

Georgia went beyond the call organising through my lease company to have my windsrceen (broken the day before) replaced whilst the car was in for it's service. Minimising the inconvenience to me, Thank you!

We have been dealing with Jarvis Toyota Spare Parts for just over 2 years.

We have always found the parts department staff friendly and courteous, ranging from the parts manager Simon through to the delivery driver Michael. The staff have excellent product knowledge and are able to answer our queries in a professional manner.

Thank you for the service. Franks help was outstanding.

Congratulations Wayne,

I have picked up the car you sold me from Jarvis Ford.

I am not the easiest person to deal with particularly when it comes to buying cars but you excelled in all areas of customer service, I am completelly satisfied with your professional dealings with my wife and myself.

I would like to acknowledge the courtesy afforded my husband and myself by Nik Kapolos and Wayne Bradbrook when we visited Jarvis Ford, Trinity Gardens.

I commented to my husband that the two gentlemen were not like normal car salesmen. They were quietly spoken, polite and we felt comfortable in their presence. All of my questions were answered and nothing was too much trouble.

I would like to thank Jarvis Subaru for their excellent customer support and follow up phone calls.

I was especially impressed with the service that I received from Chris Ellis who made my experience of driving off in a new car awesome.

On the day coming to see the car on 03/07/08 Nick was very approachable. He made us comfortable and was very patient with my limited speaking parents asking so many questions about the car. Then buying the car on 05/07/08 he again was very patient by going through all the aspects of the car.

Thanks Nick, love driving my car.

Dear Sir,

I wish to acknowledge your prompt attention to my plight concerning my BA Falcon and its disappointing performance this year. My faith in the Jarvis Ford warranty has been restored and I particularly wish to thank you and John (plus his team) at the Hillcrest branch for seeing to my needs in a professional manner.

I now hope that my faith in my Falcon can also be restored and that I can enjoy some trouble free motoring in future. I look forward to a continuing partnership with Jarvis Ford.

Yours sincerely,

K.W. Morcom

Dear Darren,

I would like to take this opportunity of expressing my thanks to the staff of Jarvis Toyota for the excellent service & attention to detail that both my wife & myself have been given during the recent purchase of our wonderful Toyota Corolla Conquest sedan on the 6th June 2008.

Dear Nik and Grant,

Nathan and I just wanted to thank you for the wonderful job you did in helping us find a new car. The service was really professional and you helped us to find exactly what we wanted and needed. From previous experience your level of knowledge and expertise was well above the level that we’ve come to expect when buying a car.

Hello Jack,

We sould like to thank you for your friendly service. Thank you for making this experience without pressure, easy and hassle free. Would highly recommend to family and friends.

We love our new car!

Dear Peter,

My husband and I have just recenltly purchased two Subaru vehicles from Jarvis Subaru at the Kensington branch. I wish to advise you that the custmoer service we received was outstanding.

To Andy and the other gentlemen who were so helpful to me on Friday 16th May.
We were both very impressed with the great customer service we received from all of you on the above day.
You all deserve a huge pat on the back from your management. Many Thanks.

Maureen and Manuel Seixo.

Good Morning Devlin,

I am writing to reccommend that Cabe Scott be awarded "Employee of the month / year" or the equivalent award for your organisation. His professionalism and friendly service was outstanding right through the process of purchasing a car from your dealership.

Hi Kingsley,

I just wanted to thanks the Jarvis Team for the top job in setting me up in myt Ford Fairlane. The vehicle was presented in top condition and it is the best Ford I have driven.

To whom it may concern:

This is a long overdue thankyou regarding the continuing great service I receive at Jarvis Subaru West Terrace. I would like to again commend the service I receive from your sales and financial staff, in particular Jack, Devlin and Greg.

Hi Gerald,

Lancer is going well. We'd like to say a big thankyou for making car buying so easy.

Cheers,
John & Marge Garrod

Hi Mary,

I refer to our discussions a few months ago now, and I confirm that I was extremely happy with the way Darren and Jarvis handled my concern from my service.  In fact, I think the car drove even better after they fixed my wheel - I am not sure whether they may have balanced or aligned the wheels also.  I was very impressed.  Darren was lovely and I can see why he is a manager and the customer waiting area at Clovelly Park was fantastic.

Kathy Allen

Adam I just want to say a very big Thank you once again for all of your help, effort and professionalism. I really do appreciate how easy you made it for us and the wonderful service you provided. Everyone at work is thrilled with the car and very impressed! They were also impressed with the figure on the cheque lol

Thank you again Adam 
Cheers Carley Ricketts-Jones

To whom it may concern,

We would like to express our appreciation to Nik Kapolos for the way in which he handled our vehicle purchase. We recently purchased a car through Nik and found him to be honest, friendly & professional. Nik provided exemplary customer service and we would not hesitate to recommend Nik to friends and family and would certainly to deal with Nik again for our car needs in the future. 

Yours Kindly,
Paul & Maria Economou

At first we were sceptical of changing from our previous suppliers, but since we have changed to Jarvis for all of our Toyota, Ford and Subaru parts we have never looked back. The parts departments are made up of young and vibrant teams that make dealing with them enjoyable. The service we receive is second to none and the team atmosphere and fantastic customer service really show through in the way they handle our requests.

Rosie McKee

Dear General Manager,

I recently purchased a Ford Focus from Jarvis Ford... I was looking at a range of mid-sized vehicles. I decided on this car and to purchase through your organisation as my husband had very good client service when he purchased a Ford Territory about 18 months ago.

Thank you Peter and Justin at Clovelly Park, for your time spent making my car run like new.. We are very happy customers..and we cant thank you enough... THANK YOU AGAIN.

The Scarce family.

Stuart

Wanted to say how delighted Ben & Koz are with the Territory. They are really enjoying all of its features and especially enjoy the mp3 compatibility. I know you didn’t need to do as much as you did, but I really appreciate it. Will contact you again soon to start a process for a Focus I hope.

Regards,
Bronte

Hi John,
              
I would like to let you know about  one of your service staff and how much of an assett I believe he is to you.
      His name is Frank and I must say since I have been having my car serviced and repaired by you he has been so helpful. Always keeps me informed and lets me know everything that has been done to the vehicle (in easily understandable terms), so cheerful and likeable. Look after him he is a gem.

Regards,
Neville Childs
C/-PACIFIC BRANDS(FOAMS DIV.)

Dino,

Thank you for everythingwe appreciate everything you have done and put up with...
We will be telling more people about Jarvis and how you looked after us. Please thank Gary once again, for us he has been amazing.

Dear Wayne

I am just writing to inform you of my "buying Experience" from Gerald.
I saw Gerald on Monday as I was looking for a vehicle for my mother in law and was trading in her vehicle. I informed Gerald that I had serveral to look at, both private and with dealers, and was interested in the Ford Escape you had for sale.

I would like to thank Jarvis Ford Hillcrest in my recent purchase of a new Falcon FG XR6.  The whole process was stress free, involved no sales cliche procedures and was absolutely pressure free, making the experience very enjoyable.

To Mr. Gerald Kittel & Norwood Jarvis Ford Staff

On 20/5/08 , my wife and I went to look for a used car. We serviced by Mr. Gerald Kittel .
We brought a GOOD bargain Toyota Corrolla. Most important thing we got a GOOD SERVICE from Gerald Kittel and the staff. Especially Gerald serviced us with his friendly professional advice and provided us all information we needed. We would strongly recommand Norwood Jarvis Ford to our friends.Thank you ALL.

Henry Kwong

Hi Andrew & Robert,

Jenine and I would like to thank Andrew Harris for the help, advice and service he provided when we recently purchased our Mondeo from Jarvis Ford. He is obviously supported by a great team at Jarvis which resulted in a terrific experience through the whole process from initial enquiry to delivery and after sales service.

Dear Nick Petas and Staff,

I first came to Jarvis Ford Hillcrest late Thursday 15th May 2008 to have a look at a Holden SV6. I was met by Justin Thomas who showed me over the car and then later went for a test drive. I was very happy with the honesty and help I received that night from all staff. I also had a trade in which was looked over and they were quick to give me a changeover price which I went home to think about.

Sir,

We would like to say thank you to all the staff who helped us in our recent purchase of two cars in the last month. We have now bought 5 cars from Jarvis Ford Gepps Cross over a period of time.

I would like to thank you and the team for "the oh what a feeling" experience.  I was impressed overall by the friendly and understanding approach: too often sales teams do not appreciate that buying a new car "...is a big deal" and in your case you sold us the car that we wanted, not the one the company wanted to sell.

Dear Sir,

I am writing to let you know that my wife and I found the experience of the purchase of our Ford Mondeo to be a memorable one.
As you know, the decision to buy a car requires that many factors be considered, as well as the price, in todays competitive market.

Hi Jed,

Here is my feedback on the Jarvis Website....

Firstly I googled Forester MY09 and then was taken to your website....I found the site very user friendly, loved the testimonials!

To all the helpful staff at Jarvis Ford Parts Department, Hillcrest.

Just wanted to take the time and send a quick email to let you guys know that we really appreciate the way you look after us. Your prompt service, dedication and broad knowledge makes our job very much easier. During a busy day, we may not always be able to pass on our gratitude, so thankyou for all the help you provide, it is a pleasure to deal with and buy spare parts from you.

Kind Regards,

Peter Kingsley-Rowe
TONSLEY CRASH REPAIRS

Dear Sir,

I take this opportunity to thanks you for a pleasant purchase experience of my Subaru with your salesman Mr Jack Williams.

I found Jack to be very approachable and professional in every way

Dear Sir,

I have privilege in again writing to you as a return customer at you Subaru-West Terrace, Adelaide Dealership just one year from my first vehicle purchase of the same and to pay the highest tribute and recommendation to your sales person Mr Jack Williams.

I just want to say thank you and all the other staff at Jarvis Toyota for your professionalism and quality service when i purchased my car. Keep up the good service and hopefully you will provide the same service to all your future customers.

Hello Noah,

The past 6 weeks have flown  since I purchased my  new car from you. I am still thinking how smooth the process was and how comfortable I felt the whole time we interacted.
This is just a note to say thankyou for your professional approach , product knowledge and desire to meet my needs in the purchase price & trade in.

Dear Paul,

I am writing to thank you and a few of your staff for the great service my wife and I received on the purchase of our BF XR6 from Jarvis Ford. We are both very happy with the vehicle to date.

Hi John

Just a quick note to say thank you for all your help in organising my new car, so far I don't want to get out of it. At one point I thought I would never get it.
So thank you to you and your team at Jarvis.

Tracey,
Just to let you know that I had my car serviced on Saturday 5 April and wanted to let you know how good and professional this service was.
Previously I have been to a different Toyota dealership and the experience was incomparable. I am glad I will be coming to Jarvis Toyota.

Dear Noah,

I am writing to thank you personally for you cooperation and dedication in making our new car purchase such a pleasurable experience. Lorraine and I appreciated the continuous contact from you advising us of delivery times. We could not fault the attention given to detail by yourself and your colleagues. Thank you for the time spent in showing us all the operations and workings of our new vehicle.

I first met Anthony Male on Tuesday 26th February 2008 at Jarvis Ford, Hillcrest when I popped in to browse for my new car. I saw him again on Wednesday 27th at Jarvis Ford (even though it was his day off!) when I looked at, test drove and decided to buy my new car! I picked my car up on Friday 29th and since then it's been 'Happy Ever After'!!!

Tracey,
Just to let you know that I had my car serviced on Saturday 5 April and wanted to let you know how good and professional this service was.
Previously I have been to a different Toyota dealership and the experience was incomparable. I am glad I will be coming to Jarvis Toyota.

To Victor and Staff,

I would like to thank you for the service you provided and the patience that you gave while waiting for me to come and get my car. It is very much appreciated.

Dear Sir,

Buying a car over the Internet is a completely new experience for us as "mature" people, that is why we are writing to thank you and your staff for the first class manner in that we were treated earlier this month.

Wayne I would like to let you know how well my daughter and myself  were  treated by Gerald when purchasing a new car on Wednesday  26th Gerald made the experience a exciting event and one to remember ,he was very professional in his manner . Although I have dealt with him before his style has not changed. I would like you to hand this onto him...  

I have been dealing with David Stiles of Jarvis Ford Norwood with our fleet for the past 4 years. David conducts himself in the most professional manner and at the same time he makes you feel like you're his only client. All queries are answered with enthusiasm and efficiency. His knowledge of the industry is impessable and honest. I have much pleasure and confidence in recommending David to others wanting their vehicle needs looked after.

Whilst attending a wedding at the Hyatt Sanc.Cove GC.on Sat 15th March 08. we had the pleasure of joining your 'party on the beach' with Mondo Rock playing. In particular a very big well done goes to your company and with people like Peter & Karen from Jarvis Subaru S.A. we believe your company will go from strength to strength.

We write in regards to the service we received from your salesman, Anthony Male.

We found the manner in which Anthony conducted himself, right from the beginning to be personable and professional.  He allowed us to be honest and upfront with what we needed and wanted in a car and he gave us the information, time and service we needed to make a decision without being pushy. 

Dear Sir,

On Monday morning I had the pleasure of being served by Aaron in the Spare Parts Division. I would like to report that it was so refreshing to be served by someone whose attitude was very helpful and obliging, he was a credit to your organistaion.

Yours sincerely,
Barry Harvey

I was impressed by several offers of a ride into town in the morning. And impressed by the coffee available on waiting. As always, the car was appropriately dealt with, and remains a joy to drive. Could you please pass on my thanks to the team...

Thank you for all your help in addressing the challenge of getting us back on the road in A1 condition. You and Broadmeadows responded in an excellent commercial manner and it was a good example of going the extra yard resulting in total satisfaction for the client.

It is rare that we encounter this level of customer service and thus look forward to a continued working relationship with your team at Jarvis Ford.

We recently purchased a new Ford Territory Ghia from your Trinity Gardens dealership and have been so impressed by the outstanding level of customer service that I felt compelled to express my thanks.

Thanks for your follow up message. The car is going well and the boot is proving to be fantastic to fit all our junk in!  Tom is loving the ipod connection, not so sure about some of the music though! 

It was great service for a drop-in!

Over the past seven years we have purchased from Jarvis Ford (a) a Honda Accord station wagon, (b) a Honda Civic sedan and (c) a Toyota Camry sedan, for use within our immediate family. All of these cars without exception have been excellent cars, running smoothly with very few problems.

Just wanted to give some feedback to you guys and say thanks for your help and continuing level of service.

Just a quick email about my experience with the sales team at Gepps Cross. In one word they were BRILLANT, Matt especially.

I would like to say thank you to you and your team at Jarvis.

We purchased a Ford Territory from Jarvis, Hillcrest in December 2007 and from the sales through to after sale service the experience has been FANTASTIC!

I an writing to say I would like to congratulate you on employing a staff member the caliber of  Colin Woods...

We are now writing to express our appreciation for the special effort that your company has provided... In particular we would like to recomment Nic Boddington for his consistently good customer service over this period.

I would just like to write a brief note praising the way in which my husband and I were treated today when we went to test drive the Focus Cabriolet at Jarvis Ford Hillcrest.

I just picked up my ford escape form Jarvis ford Norwood where it had been in for a service. I would like to say I was very impressed with the car it almost felt like getting into a new car. The work done was way above my expectations.

During the Christmas holidays my wife and I drove to Adelaide from Wollongong. Whilst in Adelaide I noticed a shuddering in the rear of my 2004 Toyota Prado during tight turns such as carparks. This occurred during the holiday break and while we were 1400km from home.

Thank you to Jarvis Ford for their prompt and professional manner in dealing with this matter and in particular thanks to Mr Jason Batten for his courteous and immediate attention... We would have no hesitation in recommending Jarvis Ford customer service.

I would like to write a letter of appreciation and to acknowledge the Service that both my husband and I experienced recently.

Having worked for an organisation in which I was charged with "changing the culture" or to be more precise, introducing an alien concept known as "client service", it is something I look for in any organisation.

My wife and I recently purchased a used car through Jarvis Subaru on Kensington Road. We are thrilled with our purchase of a XT Lux Forester. As time passes we discover more things we like, not things that frustrate, and that is fantastic.

Nino has been very professional and more than helpful. 10 / 10 compared to other major dealerships .

I wish to especially thank Darren Leray. Darren always provides me with honest and concise advice regarding vehicle service. Darren serves clients with excellent manners and represents high professional level of his work. However, most importantly Darren explains the rationale behind each job while servicing my vehicle where driving safety is a crucial issue.

We purchased our brand new Ford Focus from you in September 2007 and would like to thank you for your professional consultancy.

Just wanted to say "Thanks".  I know how under pressure there you are, and I know just how far you are going to get everything right.  I just wanted to say I really do appreciate your fantastic service and your efforts to get it right - right from the word go.

We are both very happy with my new car. We were looking for a little one (car) for me and after the test drive, we knew it was the one!

I would also like to commend you on the service provided by Jarvis Subaru with the purchase of our new Subaru Outback. We are extremely happy with the car and the level of service extended to us during this process.

I would like to say a big thanks to Lydia, and the team at Jarvis. They have been the best dealer that I have dealt with, and were fantastic throughout the entire process.

I am writing to express my appreciation for the manner in which you dealt with me, when recently purchasing my Ford Ranger.

Your level of customer service, friendliness and attention to detail was far in excess of my expectations, and your follow up to questions and requests (some unusual) was excellent.

I just wanted to take a quick minute to say thanks so much for all of your help with the purchase of my dream car, it was so great to catch up with you today as I suspected nothing has changed both yourself and Greg showed the normal hype and effervescence as has always been the case.

People are quick to complain when dissatisfied, but I believe that giving credit when it is due is just as important.

Purchase of a new Tradesman ute (our fourth consecutive Ford ute) was my first deal with Jarvis Ford and I was very impressed with many aspects of the transaction, and definately plan to deal with the company in the future.

I just wanted to let who ever is in charge know that I have just had my car serviced at Norwood Jarvis Ford (my first experi